Frequently Asked Questions
Everything you need to know about bringing Line & Grain into your home.
What materials do you use for your furniture?
We specialize in sustainably sourced hardwoods, including oak, walnut, and maple. Every piece is finished with non-toxic, eco-friendly oils to highlight the natural grain while ensuring durability.
How long will it take to receive my order?
Standard items typically ship within 2-3 weeks. For handcrafted or custom furniture pieces, please allow 6-8 weeks for production and delivery, as each item is made to order.
Do you offer white-glove delivery?
Yes, for larger furniture items, we offer a premium white-glove delivery service which includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most home decor items in their original condition. Please note that custom-built furniture is final sale unless there is a structural defect or shipping damage.
How do I care for my wooden surfaces?
To maintain the beauty of your wood pieces, we recommend dusting with a soft, dry cloth and avoiding harsh chemicals. Periodically applying a high-quality furniture wax will help preserve the finish for generations.
Do you ship internationally?
Currently, we ship to the United Kingdom, Europe, and North America. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.